Privacy Policy
How we handle your personal information when you request a quote, book an install, or use our CCTV, alarm and intercom services.
EA Electrics Pty Ltd trading as Security Cam (ABN 83 140 439 239) (“Security Cam”, “we”, “us”) is committed to protecting your privacy. This policy explains how we collect, use, disclose and safeguard your personal information, and how we comply with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
1. Information we collect
We collect personal information you provide when you deal with us, including:
- Your name, phone number, email and installation address
- Details about your property and the security system you need
- Quote, booking, payment and warranty records
- Correspondence with our team (calls, emails, messages)
We do not host, monitor or store footage from the CCTV systems we install. Recorded footage stays on your own equipment (local recorder or the manufacturer’s app) and is controlled by you. During an install or service visit our technicians may briefly view footage or a live feed only as needed to configure and test the system.
2. How we use your information
We use your personal information to:
- Prepare quotes and schedule installations, service and repairs
- Supply, install and warrant your security equipment
- Process payments and keep required business records
- Respond to enquiries and provide after-sales support
- Meet our legal, licensing and insurance obligations
3. Disclosure
We do not sell your personal information. We may share it with trusted parties who help us deliver our services — such as equipment suppliers, scheduling and payment providers, and our insurers — and where required or authorised by law. Where practical, these parties are bound to protect your information to a standard consistent with this policy.
4. Storage and security
We take reasonable steps to protect your information from misuse, loss and unauthorised access, and to destroy or de-identify it when it is no longer needed and we are not required to keep it. No method of storage or transmission is completely secure, but we work to keep your information safe.
5. Access and correction
You can ask us for a copy of the personal information we hold about you, or ask us to correct it if it is inaccurate or out of date. Contact us using the details below and we will respond within a reasonable time.
6. Cookies and our website
Our website may use cookies and similar technologies to help the site work and to understand how it is used. You can disable cookies in your browser, though some features may not work as intended.
7. Complaints
If you believe we have mishandled your personal information, contact us first and we will work to resolve it. If you are not satisfied, you may contact the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.
8. Changes to this policy
We may update this policy from time to time. The current version will always be available on this page with the date it last changed.
9. Contact us
EA Electrics Pty Ltd trading as Security Cam
Email: [email protected]
Phone: 1300 000 000
Sydney & surrounds, NSW